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FAQ

FAQ

 

FIND A PRODUCT

When looking for a product, you may use the Search Box located at the top of each page or browse the Category links which are located underneath the Search Box.

Search Box: Simply enter a product number from the catalog or any keyword(s) that may describe the item that you wish to locate. Please note that the Search Box will also accept partial product numbers (ex: 21200) or multiple keywords (ex: blue pen) to help you locate your items.

*Use the guided navigation on the left hand side to refine your search

Category Links: Click or hover over on the category you would like to browse. A list of subcategories will display for you to choose from. You will keep clicking through the subcategories until you have a list of items to view.

 

CREATE AN ORDER

You may create an order quickly by using the your Favorites area, located in the top right area of the page. This will bring you to a page that will allow you to quickly enter in the product number and quantity in 1 click.

After locating your product, via searching/browsing/quick order, use the Add to Cart button to add the item(s) to your shopping cart. The totals of your Shopping Cart will appear at the top right portion of your screen and remain there until you either checkout or remove them from the cart  To update or remove any items in your shopping cart, simply click on the Shopping Cart and make your changes. Be sure to click Update Cart when you're done to save all changes.

 

CREATE A SHOPPING LIST

To create your own personal shopping list, click on the Manage Lists link which is located in the top section of the page under Quick Order. You will be asked to name your new list. Once the list has been created it will appear in the top section of the page. If you have more than one list, there will be a drop down menu here. You may add items to your shopping list any time you locate your product via searching/browsing/quick order. Whenever you see an Add to Cart button, you will see an Add to List button under it. Clicking on Add to List will add the product to your Default list. If you have multiple shopping lists you can click the down arrow to the right of Add to list to select which list you would like that product added to.

 

PAYMENT METHODS

Account billing information for your organization is preloaded in the Tigerlily Supplies system and will appear on the check out screen. If you prefer to pay by credit card, please complete the required information when checking out. If this information is not available to you on the checkout page,  contact us. We accept VISA, MASTERCARD as forms of payment.

 

SALES TAX

The appropriate sales tax will be added to your order. If your organization is tax exempt, sales tax will not appear on your order provided that you have a Tax Exemption form on file with us.

 

SHIPPING INFORMATION

Please select the shipping information carefully to allow proper delivery of your order and to provide us with the correct department or cost center billing information. Once you complete all shipping information as well as any other required information on the Checkout screen, click Continue at the bottom of this page.

 

COMPLETING YOUR ORDER

When you click the Next button you will have one last Review of your order - your order has not been placed yet. Click on Submit on this page to send your order and receive your onscreen confirmation including your order number. This confirmation will tell you if the order is submitted to us or is pending approval internally at your organization. You will also receive an email confirmation of your order, letting you know that we are processing your order or that it is pending approval.

Should you encounter any difficulties you may contact your Customer Service Team  

 

SAFE SHOPPING

Tiigerlily protects your ordering information during and after your shopping experience. Our site uses the latest in security technology including 128-Bit Secure Socket Layer (SSL). SSL is the industry standard and among the strongest technologies for encrypting data and securing electronic transactions.

 

 

 

Inquiries. Request a Catalogue: 416-850-2810